The veterinary skills, local knowledge and established teams that come with every new practice are more important to the group than the bricks-and-mortar of each site. Because we know that you know what’s best for your practice, we like to keep it that way.
The group offers support – handling procurement, marketing and offering HR advice, for example – but regardless of whether you’re an independent owner or a group clinical manager, you are still running the practice the way you see fit.
In the short-term, they might not even notice it. The decision to become part of IVC Evidensia is for you as the practice owner to make, so you can talk to your staff about that in your own way. Once the practice has joined the group, they may only notice that their monthly payment notification looks different.
In the medium- to long-term however, staff will enjoy the benefits of being part of a larger group, with access to extra training and career advice. Through the group’s intranet, they will also be able to seek advice and share ideas with other teams across the UK and Europe.
As soon as your clinic or hospital joins the group, you will be assigned a Business Support Manager for on-site help whenever it is needed. These managers won’t dictate how you should run things but they can offer assistance and access to the services the group offers. There is a wealth of group expertise in areas such as health & safety, human resources, finance, marketing and continuous personal development for every staff member.
Regional meetings also allow staff from local IVC Evidensia clinics to meet their colleagues in a relaxed environment. We really must stress this point – the group doesn’t force anything upon a practice. The group’s resources are there for anyone to access should they need them.
In our experience, the majority of clients rarely realise that a practice has joined the group. Your clients have always come, and will continue to do so, because they value the service they get from you and your team. Joining IVC Evidensia shouldn’t change that – we don’t rebrand practices, change everyone’s uniforms or interfere in your local culture.
It is important to us that you carry on being a local practice employing people from the local community and offering the same care you always have. We are there in the background to help you with the administrative side of running a practice, allowing you to focus on providing excellent patient care. Ideally, any effects will be positive ones.