“One area in any practice that always needs some improvement is asking for payment. We don’t join the profession with this in mind, but we cannot fulfil our work without the need to ask for payment for what our care is really worth.
Our whole practice attended the ‘Taking Payments with Confidence’ course, provided by the Reception Academy. Coinciding with our push to reduce the time spent chasing payment, it has been ideal in bringing the team together and giving them the confidence and tools needed to address one of the stressful parts of our job. An essential day for anyone on the frontline with clients, whether receptionists, nurses or vets.”